Data Retention & Deletion Policy
LearnSpeak English by Accenox
This policy explains how Accenox manages, retains, and permanently disposes of data collected through the LearnSpeak English mobile application and related web services, in compliance with the Google Play Account Deletion requirement and global data protection standards.
1. Data Types and Storage Categorization
| Data Type | Storage Location | Retention Period | Deletion Mechanism |
|---|---|---|---|
| Lesson & Quiz Progress | Local Device (AsyncStorage) | Until cleared by user | Clear app data in phone settings or uninstall |
| Google Auth Profile | Encrypted Cloud Database | Until deletion request | Self-service form at /delete-account |
| Synced Device Contacts | Encrypted Cloud Database | Until deletion request | Purged immediately upon deletion request |
| Crash & Diagnostic Logs | Firebase / Google Analytics | 90 days (standard rolling) | Auto-purged by Google cloud retention policies |
2. Deletion Process & SLA
When a user submits an account deletion request through our web portal:
- Immediate Deactivation: The account status is instantly marked as inactive, blocking any new logins.
- Purge of Synced Contacts: All synced device contacts associated with the user identifier are permanently dropped from the database.
- Cloud Profile Removal: Google ID and profile linkages are removed within 24 to 48 hours.
- Confirmation: The user receives a Reference ID (
DEL-XXXXX-XXXX) which can be verified at /delete-account/status at any time.
3. Offline / Device-Specific Data
Because LearnSpeak English is built to function fully offline, lesson bookmarks, streak records, and quiz scores reside directly on your phone's memory. To wipe all local traces:
- Open Android Settings > Apps > LearnSpeak English.
- Select Storage & cache.
- Tap Clear storage and Clear cache.
4. Regulatory Compliance
Our deletion procedures comply with the Google Play Store Data Safety policy, the General Data Protection Regulation (GDPR) Right to Erasure, and the California Consumer Privacy Act (CCPA).
5. Contact Our Privacy Team
For questions regarding our retention schedules or data safety compliance, contact us directly at support@accenox.com.